Social media is an essential tool for all businesses, particularly in the UAE where social media users spend up to 3 hours per day scrolling on social feeds. It provides unlimited opportunity for brand awareness, social commerce, lead generation and direct customer relationship building. How can organisations ensure they’re using social media effectively to achieve their goals? Here are 5 simple things to consider when developing a social media strategy.
THINK LIKE A CUSTOMER
Who is your customer? Develop a series of customer personas in order to deep dive into the way they think, behave, their preferences and the way they consume content. This will prove really valuable when it comes to planning content and making strategic decisions.
It’s easy to fall into the trap of sharing the same format and type of content week after week – if it’s not broken, why fix it? Well, data shows us that in 2021 social media users value diversity. Stale content results in engagement decline and harms your position in social platform algorithms. Keep your audience engaged by trying a variety of content formats such as video, images, carousels and play around with platform features such as stories, Instagram reels and guides.
CONSISTENCY IS KEY
While your content should be diverse, it’s vital that your posting frequency is consistent. Through platform insights, figure out how much time your audience spends on a given platform. From here, decide how often you think you should post and stick to it. If you start to notice a dip in engagement, it’s a good idea to analyse the volume of content you’re posting. Remember, quality over quantity!
PAID, PAID, PAID
Paid social media advertising is the strongest tool in your arsenal. If utilised effectively, it provides an enormous return on investment and helps you to achieve specific business goals such as website traffic, lead generation or app downloads. Organic content is great for reaching those who are already followers, but paid content is the only way to reach potential new customers efficiently.
Fail to prepare, prepare to fail. Developing your social media strategy and planning content in advance helps you to prepare more effectively and take into account key dates, consumer behaviour at certain times and upcoming business objectives. This ensures you never miss an opportunity to deliver a key message at the right time.